17. In the late 1980's, the term "going postal" was coined in response to: a. The...
17. In the late 1980's, the term "going postal" was coined in response to: a. The increase of federal postal workers nationwide b. The onset of computer email technologies that would turn workers into their own post office The surge of interest among high school graduates to go into postal work d. c. The news of a postal worker committing workplace violence in response to a work grievance 18. Which of the following is NOT a major trend that is influencing the course of I/o psychology? a. Increasing diversity of the workforce b. An aging population that needs to stay in the workforce c. The changing nature of work d. Expanding focus on manufacturing