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U Question 22 2 pts It is important for upper management to lead by example throughout the process of implementing a TQM cult

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22. True

Total Quality Management(TQM) is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Commitment by the senior management and all the employees is very important for a successful implementation.

23. Deming

Deming proposed his 14 points for quality management and came up with the PDCA(Plan-Do-Check-Act) was a pioneer on the use of statistical tools and methods of quality improvement and stressed the need for top management involvement.

24. True

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that all employees are up to speed with training.

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