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10) The ability of an organization to meet the needs and gain the support of its priority stakeholders in the past, present and future is a key performance variable of (Luthaus): a. efficiency b. effectiveness c. ongoing relevance of an organization d. financial viability 11) Best Practices sharing is found in what Category of The Baldrige Award Criteria for Performance Excellence? (Baldrige Award-2011-2012 Criteria): a. Measurement, Analysis, and Knowledge Management b. Work Force Focus c. Operations Focus d. Results 12) The Baldrige Award Criteria for Performance Excellence Category and Items are listed in 7 sections, which section has the highest point value? (Baldrige Award-2011-2012 Criteria) a. Leadership b. Strategic Planning c. Results d. Work Force Focus 131 Leader that have the abilitv to take a world of comolexitv and trim off the excess
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