Question

The purpose of this exercise is to familiarize you with the correct form for the various parts of a job description. Below, you will find a job description that contains several errors. In bullet form, identify 3 - 5 errors and indicate why they are problems.

Restaurant Associate: Nora’s Diner

Job Summary

The Restaurant Associate is responsible for performing a variety of tasks involved in the preparation and sales of food. Duties include preparing food, cooking food, taking customer orders, and cleaning the restaurant.

Work Activities

Food Preparation

• Remove buns from boxes and place on food preparation table

• Takes meat and chicken from the freezer and places on table to thaw

• Takes condiments from the refrigerator and places them on food preparation table

• Inspect meat and chicken to make sure they are safe to eat

• Handle problems

Cooking

• Place fries and breaded fish patties into vat and remove when high-pitched alarm goes off

• Cooks hamburgers, chicken, and hot dogs on the grill

• Puts grilled food onto bun and adds requested condiments

Cleaning

• Wipes counter and tables as needed

• Cleans the grill at the end of each shift

• Changes cooking oil when the bottom of the vat can't be seen or after several customer complaints

• Uses RK-9 to clean tables after manager indicates a 10-6 has occurred

• Mops

• Cleans cooking utensils at end of shift

• Sweeps and cleans parking lot area

Tools and Equipment Used

• Deep-fat fryer

• Grill

• Cleaning materials (e.g., mop, rags, cleanser)

• Cash register

• Common cooking utensils (e.g., spatulas, tongs)

Materials and Substances Exposed To

• RK-9

• Wesson cooking oil

• Meat, poultry, chicken, fish, potatoes, bread

• Draino

>>>>>>Material and substances exposed to should not include cooking oil and cooking material as it is commonly used in every restaurant.

Job Context

The Restaurant Associate works an 8-hour shift, 5 days per week. The actual days and times worked vary based on a rotating schedule. Psychological stress is high when the restaurant is busy or customers get angry. Physical stress is moderate as the Restaurant Associate spends all 8 hours standing, with extensive bending and leaning. At times, crates weighing 80 pounds must be lifted.

Performance Appraisal

The Restaurant Associate is evaluated each month on the standard Nora’s Diner performance appraisal instrument. Bonuses can be earned by having few customer complaints, no shrinkage, and no citations for health or safety violations.

Competencies

Upon Hire

• ability to count change back to customers

• no mental or physical problems

• must be bondable

• excellent communication skills

• be flexible

After Hire

• Knowledge of restaurant menu and recipes

• Knowledge of restaurant policies