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1. You have been working as a ps have been placed in charge of the day health center and individuals who have d where you hel
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  1. The first step to proceed in this case is to listen to the complaint carefully to evaluate whether the reporting is accurate or there is some kind of misunderstanding or over-reporting from the client’s side. Then the accused staff needs to be called and asked about the opinion regarding the incidence. If there are witnesses or video footage of any incidence of making suggestive comments or body language from the accused, a scope might be given to the accused to defend. The inquiry of the incidence should occur step by step until the truth is revealed and then further steps have to be taken on the basis of the truth.
  2. According to the NOHS standard 6, romantic and sexual relationship with the client is prohibited. Any such attempt is prohibited and the professional is liable to be punished if any such intention towards the client is truthfully reported. Therefore, if the client is telling the truth, that staff is liable to be punished.
  3. If the staff is found guilty, the staff first and foremost apologize for his/her behavior to the client verbally as well as in writing if required. The staff needs to be warned about the behavior and asked to refrain from doing such behavior in future or such behavior might lead to termination of job. The staff needs to be further trained in dealing with client more professionally in the future.
  4. In this present scenario, the client needs to be treated with empathy. The authority needs to apologize on behalf of the staff and ensure that this kind of behavior won’t be repeated in the future. The safety of the client would be the organization’s responsibility. The organization may offer some free services to the client for peacemaking as well. Also, the client would be ensured that the accused staff would not be dealing with the client anymore.
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