Question

Describe the tools, methods, and techniques in this book that would be used to address the following operating issues:

A) A hospital laboratory department provides results late and frequently erroneously.

B) A clinic’s web based patient information system is not being used by the expected number of patients.

C) An ambulatory clinic is financially challenged but has a low staffing ratio compared with similar clinics.

Answer 1

The tools, methods, and techniques in this book that would be used to address the following operating issues are described as below :

A ) A hospital laboratory department provides results late and frequently erroneously :

For lateness in the laboratory results, the time monitoring tool to be used so that laboratory operator will ensure that within the time the lab result to be given back. The lateness monitoring and feedback back to lab will improve the lateness issue at lab. For erroneous issue, the cross checking method to be applied so that lab results are cross checked by senior and then they share the result to the customers. The cross-checking will avoid the errors in the result.

B ) A clinic's web based patient information system is not being used by the expected number of patients :

The patients are required to illuminate and make mindful that their clinical data is accessible on online on the electronic patient data framework and they can login and survey their data and when required. These patients should be prepared in utilizing the online framework. The strategy to be utilized here that patients should be mentioned to get their data from the online framework just and they ought not be given by printed copy. This will begin greater inclusion of patients in utilizing the online framework for alluding their clinical data.

C ) An ambulatory clinic is financially challenged but has a low staffing ratio compared with similar clinics :

The money related cost examination and achievability study to be done to comprehend the gainfulness of the wandering facility and in the event that its turns out to be beneficial, at that point it ought to be utilized, as it will make significant income model for the clinic care units. This interest should be explored as for the money related speculation for this and potential income anticipated from it.

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