Question

Thank you for helping me with my first question, however, there is a student in my class who is also using your services and we had the same answer but I came back and you all help with a different answer. thank you

However, Although you answered my question #2, I would like an original response for question #2 to prevent having a duplicate answer, thank-you!

QUESTION:

8 Tools: Engagement Analysis.

Please choose two of the “tools”

Explain how you will use them in your business

Why they are important to e-commerce?

Expert Answer

• sidsds answered this

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  Native social analytics= This is the important tool for the measurement of social engagement. The overview of the post and performance of the page is provided by the service provider such as Facebook and Twitter and it facilitates a in-depth analysis and helps in providing the details about the demographics or the post those are performing well along with the time an day they were provided. These are the important initial point to provide the engagement strategy and the way the content has to be developed.

  These tools can be quite useful to facilitate the important inputs about the target audience. It facilitates general overview or engagement and also the analysis of likes, comments shares, clicks, and so on. This will also provide greater inputs about the posts that are performing better.

  Hootsuite = It is an important tool for marketers. Apart from social monitoring and scheduling, it is also used in the determination of engagement. It is important as it combines the different social platforms in a single tool in a visually attractive manner that provides the performance analysis quite easily.

  Comprehensive engagement reports are facilitated by it for many popular social platforms and it can also facilitate the reports from Google Analytics for greater inputs, This will help in facilitating the details about the increase in followers, the mentions, shares, and the details of the audience demographics.

  Importance= These are important for the e-commerce so that the marketer can identify the weaknesses and the strengths of his social media and e-commerce account and it can be used to boost the performance of the online presence. The different strategies can be formulated that can help in improving the overall

Answer 1

Solution:-

USE THE RIGHT TOOLS.

If you’re going to deliver on your customer-first strategy, you have to make sure that your business uses the best tools in the business.

A wide range of tools can give you the best chance of delighting your customers. For instance, you’ll want to use a world-class CRM system, as well as a range of other supplementary tools for relationship management.

Messagely is a modern all-in-one solution for live chat, targeted messaging, and team inboxes. Our tool helps businesses all over the world deliver unforgettable customer support and execute their customer-first strategy. You can learn more about us by starting your 14-day free trial today.

CELEBRATE SUCCESS.

A customer-first approach can be quite demanding for your employees. It means that they’ll have to be at the top of their game as consistently as possible, so you can find new ways to amaze your customers.

It’s important for you to incentivize great performances and celebrate successes. You should share your goals and make the success of your business a team sport. This transparency can help your employees engage with your customer-first strategy.

Statistics show that 88% of employees believe it’s important for employers to reward employees for great work. So make sure to delight both your employees and your customers.

DRAW PASSION FROM YOUR APPROACH.

You might find that your customer-first strategy can motivate your employees and help you attract standout performers. Some people are motivated by a desire to buy into a greater vision and drive positive change to the lives of their customers.

To make your customer-first strategy a roaring success, be sure to use it as a source of passion and motivation for your entire team, including yourself. After all, it’s a noble way to approach business that you should all feel proud.

Conclusion

We hope this closer look at ways to make a customer-first strategy has been useful for you. As more and more businesses adopt this approach, it’s going to become the standard. So don’t get left behind. To start acquiring, engaging, and supporting your customers like never before, unlock your 14-day free trial with Messagely today.