Question

Local Bania (LB) is an online grocery store which categorizes the customers into three groups (A, B and C) having the corresponding distribution as 40% 40% and 20% LB regularly collects feedback from these customers using 0 to 5 scale Customers providing feedback between 0 to 2. 3 to 3.5 and 4 to 5 are considered as nisky neutral and promotors, respectively. The percentage or risky customers from group A, B and Care 5% 6% and 7% respectively Let's assume that you prepared a model using the above data, what wil be the probable number of customers belonging to the neutral and promotor's class together? [2 M)

Answer 1

Group	Distribution	Risky %	Risky customers overall
A	40%	5%	2.00%
B	40%	6%	2.40%
C	20%	7%	1.40%

For group A, risky customers = 5%X40% = 2% and so on

Hence total % of risky customers = 2% + 2.4% + 1.4% = 5.8%

Hence probable no of customers belonging to netural and promoter's class together

= 100% - 5.8% = 94.2%