Question

1. Would offering telecommuting as an option benefit MedEx? How?

2. Are there any disadvantages or challenges in offering telecommuting?

3. What do you recommend MedEx do? Why?

Telecommuting at MedEx Case Study

Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future.

MedEx employs more than medical billing specialists in its office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently on their assigned accounts.

In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to complete an employee survey that asked about their satisfaction with their pay, benefits, and working conditions. In general, the employees indicated satisfaction with pay levels and benefits, but were not satisfied in some other areas. In the comments section of the survey, several employees noted challenges in getting to work each day. Some mentioned heavy traffic that caused long commutes, while others noted the high cost of parking downtown. Further, many employees noted high stress levels due to trying to balance their work and personal responsibilities.

When asked for specific ideas on how to improve the work environment, more than half of the specialists noted the option to telecommute as a desirable benefit. Because the specialists work independently, telecommuting is a feasible option. The specialists would need to work in the office at least 1 or 2 days per week in order to get updates on their accounts, but it would be possible for the employees to work from home the other days. Harry now must carefully consider whether to recommend offering the telecommuting options.

I will really appreciate if you can help me with this hw and if the answers can be a little bit long.

Answer 1

Answer 1 – Telecommuting "speaks to an elective work game plan in which representative’s work at home or at some other area other than the workplace". In MedEx's circumstance, I feel as if the association would profit by offering to telecommunicate as an alternative to their medical billing expert. The organization would profit since it would almost certainly bring down their overhead expenses for office space and supplies while expanding efficiency. "Telecommunicating likewise fills in as a powerful enrolling and maintenance practice for representatives who emphatically want to play out their employment from the workplace.

In view of the overviews that were led at MedEx, unmistakably the drive to work and stopping is certainly an issue for certain representatives. By permitting them the choice to telecommute, the organization would most likely purpose these issues which would expand spirit and worker fulfillment. Working from home would likewise profit the representatives at MedEx who might almost certainly maintain a strategic distance from traffic and stopping charges and have the capacity to locate a superior harmony between their work and individual lives.

Answer 2 – There are a few disadvantages or difficulties related with offering to telecommute. First of all, a few employers are awkward with having their representatives telecommute since they don't have direct contact with their workers all the time. This can be troublesome for the association, particularly when it comes time to do execution evaluations. Another disservice of telecommuting is that a few representatives may feel as if doing their work at home is troublesome to their own lives. Representatives may likewise "feel separated" since "they don't actually interface as regularly with collaborators and bosses".

Answer 3 - I would recommend the company moving to a telecommuting structure with 1 day at work to get assignments and get an opportunity to converse with different representatives. It would likewise be essential for MedEx to clarify that if representatives will be telecommuting that they should have an office devoted and fulfill certain guidelines to guarantee the nature of work won't reduce (Nelson, 2009). Not exclusively will representatives welcome the offering of working from home however they will likewise be 20 percent progressively gainful by and large.