Question

During the course of a normal conversation with customers, you will be using all types of questions to gather data. True or False

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Which communication style exhibits closed-minded behavior, poor listening skills, and difficulty seeing another person’s point of view?  

aggressive communication

passive communication   

assertive communication

alternative choice

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Which style of communication fails to express feelings, thoughts and beliefs, and typically gives in to others?

aggressive communication

passive communication

assertive communication   

alternative choice

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Business writing experts stress that the most important strategy behind good written communication is to be

brief

sensitive

clear  

funny

COURSE: Customer Service

Answer 1

Answer 1: TRUE

Explanation: During the course of a normal conversation with customers, you will be using all types of questions to gather data, i.e. open and closed-ended questions.

Answer 2: Option A

Explanation: Aggressive communication style exhibits closed-minded behavior, poor listening skills, and difficulty seeing another person’s point of view.

Answer 3: Option B

Explanation: Passive style of communication fails to express feelings, thoughts, and beliefs, and typically gives in to others.

Answer 4: Option A

Explanation: Business writing experts stress that the most important strategy behind good written communication is to be brief.