Question

Requesting detailed answer: What makes a culture of despair so debilitating? What makes a culture of delight so empowering?

Case Collaboration's Missing Link Doris Mauer, Migdi's normally energetic and enthusias- leverage its assortment, displays, and special offerings to tic VP of SCM, was ticked and tired. She sat exhausted in create a unique shopping experience for its customers. To her window seat on Flight 217 from Cincinnati to Zurich.do either, Migdi needed more than passive support or Just a few hours earlier, she had received an unexpected mere cooperation from its SC partners. Migdi needed text message. It was bad news! The collaborative plan- ning project with Nestle was underperforming and Nestle had decided to opt out after the pilot concluded. Doris knew the project wasn't going well, but she had hoped that Migdi could smooth ruffled feathers and use the experience as a stepping-stone. Now, it looked more like a stumbling block. Migdi's executive council wasn't very patient with programs and projects that didn't pro- vide instant, tangible returns. Doris wondered what the fallout would be their passionate collaboration. Doris hated to admit it, but Migdi was really strug- gling with collaboration-at every level. Migdi had always had good people, if a bit insular. But Migdi's suc- cess had led to a little complacency. Success had also kept feelings of jealousy hidden behind all-knowing smiles. Turf protection had always been an issue. After Migdi was a marketing company at its core Everyone knew that. Marketers made the decisions, and marketers received the recognition. People in other func tional areas did their best to support Migdi's marketing mission. That was before the onslaught of fierce competi- tion. Now, with the discounters changing the rules of the competitive game, resentment was bubbling to the As competitive pressure from Aldi and Tesco ratch- eted up, Doris knew that Migdi had to get its act together. Collaboration with key consumer product com- panies was the only way Migdi could hope to hold off the hard-charging com SC costs down to offer prices closer to those that made the discounters so popular. And Migdi really needed to petition. Migdi needed to get its surface hadn't even noticed the tension. Some acted as if they hadn't Doris was confident many of her collea gues 460 Part III Collaborating Across the Supply Chain

Answer 1

A culture of despair indicates a negative feedback based on the expectations by employees in an organization and this degrades the organizational culture on the higher intensity or on the faster rate. This links to inequality at workplace which affects the trust level , respect for each other, workplace conflicts, fear of losing the work opportunities or losing job, absence of appropriate performance measures, no contribution from the employees and no focus towards the training and development of the employees. Hence, makes a culture of despair so debilitating. Whereas a culture of delight indicates more result oriented expectations from employees. By considering employees as a vital competitive asset, focus towards employees training and development to fulfill career aspirations, job enlargement or creation of job roles where employees can contribute actively to the organization, healthy delegation of the work to take more accountability by employees, use of proper performance measures, reward systems in place, good compensation structure and employee benefits, and continuous effort to build mutual respect among employees and management, leads to more employee empowerment. Hence, it is worthwhile to culture of delight is so empowering.