Question

Why should the project manager have a solid understanding of customer satisfaction and quality management?

By providing outstanding customer satisfaction and quality management, it guarantees that the project will be completed on schedule and within the allocated budget.

It provides the project manager with a method to implement changes to processes that are not working.

Most project managers are not responsible for quality management and do not endorse the concept.

For the project manager, customer satisfaction is a great source of additional funding for the project.

Answer 1

A project manager is a person who is highly responsible for procuring, planning, executing and monitoring the specific project. The project manager must have a high degree of understanding associated with quality management and customer satisfaction. The key concept of customer satisfaction is very crucial for the project manager because it is very useful in creating quality products and services. It is very crucial for the project manager to understand the needs and demand of the customers in order to deliver products which satisfy their needs.

Customer satisfaction in turn tends to play high degree of significant role to manage the specific project because it is useful in gaining additional funding for the specific project. The project manager can effectively determine the customer satisfaction is by organizing surveys, tracking repeat purchase, engagement with social network, etc. The project manager must have complete understanding of the quality management because it helps in ensuring that high quality products and services has been offered which eventually results in higher customer satisfaction. Project manager having complete understanding of the quality management and customer satisfaction because it leads to better allocation of the budget, implement appropriate change within the operation process and providing optimum quality products and services.