Question

Consider that you have been hired as the Manager Of Maintenance and Facility Operation by a 300 Room, ful service hotel in down-town Toronto. The Hotel has the following facilities: . A Restaurant open for Lunch & Dinner 24 Hours Coffee Shop Lounge bar with Live Music Banquet Hall for 500 persons, Swimming pool Fitness Centre Business Centre 1. Provide an Organization chart of your Department 2. Provide a List of different staff positions in your maintenance Department along with number of Employees in each of the position as per your Organizatio very high in Canada, you might have to combine some job positions by finding employees with dual qualifications & might have to use sub-contractors for certain more complicated Service / breakdowns. n Chart. Remember that the Payroll cost is 3. Write out a Job Description for your own position as the manager of the Department of Maintenance & Facility Operation, broken down in to Daily Duties, Periodic duties & any special duties.

Answer 1

1. The organisation chart of the department as follows:-

The Manager

1. The Ground Staff Manager
2. The Technical Manager
3. The Security Manager
4. The Custodial Manager
5. The Project Manager
   1. The Ground Staff - Assistant Manager
   2. The Technical Assistant Manager
   3. The Security Assistant Manager
   4. The Custodial Assistant Manager
   5. The Project Assistant Manager
      1. The Supervisor - Ground Staff
      2. The Supervisor - Technical
      3. The Supervisor - Security
      4. The Supervisor - Custodial
      5. The Supervisor - Project Management
         1. The workers
         2. The Electrician, Computer Operators etc
         3. Guards
         4. Custodian

2. The Ground Staff -

Ground Staff Manager - 1

Ground Staff - Assistant Manager - 3

Supervisors - 5

Ground Staff - 25

The Technical Staff -

Technical Staff Manager - 1

Technical- Assistant Manager - 1

Supervisors - 3

Staff - 7 including electricians, computer operators

The Security Staff -

Security Staff Manager - 1

Security - Assistant Manager - 2

Supervisors - 3

Guards - 10

The Custodial Staff -

Custodial Staff Manager - 1

Custodial- Assistant Manager - 1

Supervisors - 3

Staff - 5

The Project Management Staff -

Project Manager - 1

Assistant Project Manager - 2

Supervisors - 2

Staff - 7

3. The roles and responsibilities of the manager of the Department of Maintenance & Facility Operation follow as below:

Daily Duties:

1. Plans, organizes, maintains, and manages the operations and reliability of hotel and general infrastructure systems
2. Allocate workload and supervise upkeep staff (custodians, janitors etc.)
3. Trouble-shoots and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc
4. Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processes
5. Participates in/on a variety of meetings, committees (including chairing), task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate
6. The Facilities Managers are responsible for solid waste management

Periodic Duties:

1. Carry out inspections of the facilities to identify and resolve issues
2. Disaster preparedness planning and exercises
3. Collects and analyzes a variety of complex data and information, including utility costs and usage
4. Updates and maintains list of facilities equipment, including life-cycle and replacement costs