1. Which is NOT considered a way a business practicing Lean Principles could lose a customer?...
1. Which is NOT considered a way a business practicing Lean Principles could lose a customer?
a. Make excuses
b. Ignore the customer
c. Read them the rules
d. Make it easy for the customer to complete the financial transaction
2. In the Service industry, ___________ is where the item/customer touchpoint occurs.
a. Kaizen
b. Gemba
c. Muda
d. None of the above
3. Correcting for many issues at one time is the underlying principle of Lean processes.
a. T
b. F
Homework Answers
1) a) Make excuse is the correct answer.
2) c) Muda where the customer touchpoint occur.
3) a) TRUE because it focuses on the improving value streams.
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marketing programme to deliver value to its customers?
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