The manager of Perrotti’s Pizza collects data concerning customer complaints. Using the information below, draw a Pareto chart to identify the critical few problems. Based on the completed Pareto chart, what is the cumulative percentage for the first two most critical issues? Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combinations 9 Wrong style of crust 6 Wrong size 4 Pizza is partially eaten 2 Pizza never arrives 8 Q14. The cumulative percentage for the single most critical issue is ______ percent. (Enter your response as a nearest integer.) Q15. The cumulative percentage for the first two most critical issues is ______ percent. (Enter your response as a nearest
CAUSE |
ASSIGNED |
FREQUENCY |
PERCENTAGE |
TOPPING TRUCK IS STUCK TO BOX LID |
A |
17 |
20.99 |
PIZZA ARRIVES LATE |
B |
35 |
43.21 |
WRONG TOPPING OR COMBINATIONS |
C |
9 |
11.11 |
WRONG STYLE OF CRUST |
D |
6 |
7.41 |
WRONG SIZE |
E |
4 |
4.94 |
PIZZA IS PARTIALLY EATEN |
F |
2 |
2.47 |
PIZZA NEVER ARRIVES |
G |
8 |
9.88 |
TOTAL DEFECTS = 81
% OF DEFECT = INDIVIDUAL DEFECT / TOTAL DEFECT * 100
CUMULATIVE PERCENTAGE FOR MOST DEFECTS = 35 / 81 * 100 = 43.21
CUMULATIVE PERCENTAGE FOR 2 LARGEST DEFECTS = (17 + 35) / 81 * 100 = 64.19
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The manager of Perrotti’s Pizza collects data concerning customer complaints. Using the information below, draw a...
The manager of Perrotti’s Pizza collects data concerning customer complaints. Using the information below, draw a Pareto chart to identify the critical few problems. Based on the completed Pareto chart, what is the cumulative percentage for the first two most critical issues? Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combinations 9 Wrong style of crust 6 Wrong size 4 Pizza is partially eaten 2 Pizza never arrives 8 Q14. The cumulative...
23.The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered Frequency Problem Topping is stuck to box lid Puna arrives ate Wrong topping or combination Wrong style of crust Wrong Size Pizza is partially eaten Pura never arrives a. Use a Pareto chart to identify the "vital few" delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures. b....
The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Frequency Problem A. Topping is stuck to box lid B. Pizza arrives late C. Wrong topping or combination D. Wrong style of crust E. Wrong size F. Pizza is partially eaten G. Pizza never arrives a. Choose the correct Pareto chart below to identify the "vital few" delivery problems. 100% 100% 100% Q 100% Q Failures Failures Failures Failures BAGCDEF Type of failure ABCDEFG Type of failure...