Question

In the context of the attributes required for a successful sales career, written communications skills:

	a.	involve planning and executing work efficiently.
	b.	involve actively seeking ways to help customers.
	c.	include computer and other technologically facilitated communications.
	d.	include asking appropriate questions to customers.
	e.	include persuasive communications. Ethan is a young salesperson who is tasked with establishing and maintaining good relationships with his customers. Whenever he approaches a customer to sell his product, he begins a series of conversations with the customer to determine his or her needs, communicates how the product can create value for the customer, and negotiates a business deal with the customer and earns his or her commitment. In this scenario, Ethan most likely engages in _____. a. dejobbing b. job crafting c. inside sales d. sales dialogue e. sales networking Which of the following approaches to personal selling is best suited when time is severely constrained? a. Stimulus response selling b. Adaptive selling c. Consultative selling d. Problem-solving selling e. Need satisfaction selling According to a study that examined the status of sales as a true profession, sales needs additional progress in two areas to be viewed as a profession on par with law, medicine, and other long-recognized professions. One of these areas is: a. making a significant contribution to society. b. having a unique set of professional skills. c. gaining public trust. d. having a defined culture and organization of colleagues. e. operating from a substantial knowledge base that has been developed by academics.

Answer 1

Question e1. d. Sales dialogue. (Ans)

Reason:- It is considered as the tactics of the sales person using effective communication used to receive positive sign of customers wish to buy the particular products. The sales dialogue bridges the gap between the reputation of the products and the interest of customers to buy the products. So it acts as a powerful contribution of the sales person by the way of persuasive communication in order to boost the sales.

Question e d.Problem solving selling.

Reason:- Problem-solving selling approach works out during time constraints. This approach helps the issues in the sales promotion. So in the limited time period, it is very useful after diagnosing the problem and taking necessary steps to resolve it.

Question e3. a. making a significant contribution to society.

Reason:- Sales of true profession lies with the welfare of the society which in turn reflects the actual needs of the consumption relating to ethical rules and regulations pertaining to the sales activities related with law and medicine ways of sales margin.