Question

you have to download Mystery Shopper question online You are a Mystery Shopper (The Results) (Part C of final project).

Instructions: Follow carefully Complete & submit your report here. 1. Download the Mystery Shopping Questionnaire (Word document) and go mystery shop your chosen establishment. Remember that you are utilizing a manager’s or entrepreneur’s point of view and you are preparing to present a business report that your VP or CEO will likely see. Utilizing the information gathered in the questionnaire,

create 2. a one to two page report in APA format summarizing your findings, with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business.

3. a PowerPoint Presentation with a minimum of 8 slides, summarizing your findings. Include pictures if possible, do not write paragraphs, use bullets and prepare presentation as if you were presenting to the CEO and senior management team. It is essential that you use business terms, correct grammar and proofread your presentation and paper for errors. Check resources on how to create a good business PowerPoint presentation – remember you are a business professional. Upload or submit here ............................... the completed questionnaire one to two page report PowerPoint presentation

MAN4162 Customer Relations for Managers

Mystery Shopper Questionnaire

The Shopper

1. What is the name of the business? Walmart

2. What is the day/date and time of your shop? 02/04/2020

3. What is the area of town of the business? Miami Florida Doral

4. What specific items are you shopping for/ordering/asking about?

I am shopping for a pack of noodles , and some fresh fruits.

5. What is the personal information or "story" you need to present to the associate helping you?

_I should covey that I need four pack of Nestle noodles and a pound of apples

6. If you made a purchase, how much did you spend? Willing to spend? _I am willing to spend five dollars

7. Did you get a business card or receipt to document your visit? __Yes I did received

The Business - Outside

8. Could the signage for the business be seen from the street, have any missing letters? Was it attractive, clean? __Not It was fine from the street, yes it was atractive and clean.

9. How was the condition of the landscaping? What the level of care given to the grounds outside the business? Landscaping was in a good condition, and the level of care given to grounds outside the business building was also good. Trees, bushes, flowers and lawn looked healthy and attractive and was giving a positive impression. Absolutely fine with the outside but atractive can be improved.

10. How was the cleanliness of any glass doors and windows on the outside? Were they smudge and streak free? Were the building facade and the doorway in good condition when you entered? The building facade and the doorway was in very good condition, when I entered.

_Glassdoor can be made better .The window panel needs a frequent cleaning .

The Salesperson/Server/Attendant

11. Were you pleasantly greeted when you entered the establishment?__________Yes,and I was warmly asked to visit to the counter for the order.

12. Did the personnel act in a friendly, professional manner and were they appropriately and neatly attired? __Yes very well dressed and behavior well,the personnel acted in a friendly, professional manner and they were appropriately and neatly attired.

13. How well did the establishment’s personnel interact with you? Were you treated with courtesy and respect? How knowledgeable was the employee regarding your products and/or services?

______The attendent behaved well , he did suggest me some products . It was a good interaction with the personnel, as he treated me with courtesy and respect. Adding to that he had enough knowledge regarding the products.

14. Were there any extra items you needed to ask about or look for, beyond the items you came to purchase/order? Did the person offer you any additional items, a larger size or a specific promotional good? __________I was fine with the that already , yes he offer me some vegetable on sales .

15. Was the cashier accurate and professional? Did the cashier thank you and invite you to return to the store? _yes, the cashier was very accurate and professional and thanked me and invited to return to the store, while returning the balance cash.

The Business - Inside

16. What was the condition and cleanliness of the products, aisles and shelves in the establishment? The condition of the display areas, including the lighting, flooring and fixtures? The register area? _ Though the products were in a good condition and clean, the aisle and shelves was not in good condition as they were not that clean. As far as display areas, like lighting, flooring, fixtures and the register area was in a good condition and was clean as well.

17. What was the condition of the restroom, including cleanliness, equipment condition and whether containers were empty or full? Were trash receptacles were appropriately emptied?

Restroom was clean, and the condition of equipment was also good and containers were empty. Trash receptacles were appropriately emptied.

18. Was there a wait time to purchase items? Was another register opened if necessary, providing the store has more than one register? ___Yes, there was a wait time to purchase items. All registers were opened, but the store was crowded so there was a wait time.

19. How likely would you return to this store or organization considering only this one shopping experience? _____I would highly likely to return to this store. _

20. Would you recommend this business/organization to other customers? ___Yes, I would very much recommend this business to other customers. ________________

Answer 1

According to the questionnaire, Walmart stores and employees are very well trained and looks attractive and provides efficient services and customer satisfaction. Even the signage was clean and attractive and landscaping was in good condition too. Glassdoor can be made better and the window panel needs frequent cleaning. The attendant behaved well and greeted with appropriate politeness. the cashier was very accurate and professional. The isles could have been cleaner, even though the products were arranged in a good manner. The restroom was clean, and the condition of the equipment was also good. Overall, it will be highly recommended.

1. What is the name of the business?

Walmart

2. What is the day/date and time of your shop?

02/08/2020

3. What is the area of the town of the business?

Miami Florida Doral

4. What specific items are you shopping for/ordering/asking about?

I am shopping for a pack of noodles, and some fresh fruit.

5. What is the personal information or "story" you need to present to the associate helping you?

I should convey that I need four packs of Nestle noodles and a pound of apples.

6. If you made a purchase, how much did you spend? Willing to spend?

I am willing to spend five dollars.

7. Did you get a business card or receipt to document your visit?

Yes, I did receive it.

8. Could the signage for the business be seen from the street, have any missing letters? Was it attractive, clean?

No, it was fine from the street, yes it was attractive and clean.

9. How was the condition of the landscaping? What is the level of care given to the grounds outside the business?

Landscaping was in good condition, and the level of care given to grounds outside the business building was also good. Trees, bushes, flowers, and lawn looked healthy and attractive and was giving a positive impression. Absolutely fine with the outside but attractive can be improved.

10. How was the cleanliness of any glass doors and windows on the outside? Were they smudge and streak-free? Were the building facade and the doorway in good condition when you entered?

The building facade and the doorway was in very good condition when I entered. Glassdoor can be made better. The window panel needs frequent cleaning.

11. Were you pleasantly greeted when you entered the establishment?

Yes, and I was warmly asked to visit the counter for the order.

12.Did the personnel act in a friendly, professional manner and were they appropriately and neatly attired?

Yes, very well dressed and behaved well, the person acted in a friendly, professional manner and they were appropriately and neatly attired.

13. How well did the establishment’s personnel interact with you? Were you treated with courtesy and respect? How knowledgeable was the employee regarding your products and/or services?

The attendant behaved well, he did suggest some products. It was a good interaction with the personnel, as he treated me with courtesy and respect. Adding to that he had enough knowledge regarding the products.

14. Were there any extra items you needed to ask about or look for, beyond the items you came to purchase/order? Did the person offer you any additional items, a larger size or a specific promotional good?

I was fine with that already, yes he offered me some vegetables on sale.

15. Was the cashier accurate and professional? Did the cashier thank you and invite you to return to the store?

Yes, the cashier was very accurate and professional and thanked me and invited me to return to the store, while returning the balance cash.

16. What was the condition and cleanliness of the products, aisles, and shelves in the establishment? The condition of the display areas, including the lighting, flooring, and fixtures? The register area?

Though the products were in good condition and clean, the aisle and shelves were not in good condition as they were not that clean. As far as display areas, like lighting, flooring, fixtures and the register area were in good condition and were clean as well.

17. What was the condition of the restroom, including cleanliness, equipment condition and whether containers were empty or full? Were trash receptacles appropriately emptied?

Restroom was clean, and the condition of the equipment was also good and the containers were empty. Trash receptacles were appropriately emptied.

18. Was there a wait time to purchase items? Was another register opened if necessary, providing the store has more than one register?

Yes, there was a wait time to purchase items. All registers were opened, but the store was crowded so there was a wait time.

19. How likely would you return to this store or organization considering only this one shopping experience?

I would highly likely return to this store.

20. Would you recommend this business/organization to other customers?

Yes, I would very much recommend this business to other customers.