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The application of control charts is straightforward in manufacturing processes where you have tangible goods with...

The application of control charts is straightforward in manufacturing processes where you have tangible goods with physical characteristics you can easily measure on a numerical scale. Quality control is also important in-service businesses, but you are generally not going to want to measure the physical characteristics of your customers! Do you think control charts have a place in service businesses? Discuss how you might apply them to specific examples

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Yes, control charts have a place in service business and a business cannot operate efficiently without them. Control tools allow the business to detect events that show the actual processes and the changes that are bound to take place. We have different types of control charts that are used depending on the type of data and group size. For instance, a bank that wants to reduce the processing time from 5 to 1 days will need to implement control charts to help to monitor the improved metric.

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