Question

1. What is the Input, process , output of KFC fastfood restaurant ?
2. Draw service blue printing for a restaurant ?
3. What are Front room and back room of a restaurant and bank ? Give example of contact reduction strategy in the front room of restaurant and bank !

Answer 1

Ans A.

Input

• The menus are shown above the counter, instead there are also usual plastic panels menu’s in front of the counter .
• The customers can makes an order after choosing the menus they interested in.

Process:

• Customers queuing while waiting for their turns.

• The counters worker will take the order based on customers has chosen.

• The workers will ring up the order and assemble partially-prepared ingredients to complete the order.

• The customer has to wait a few minutes while the worker was preparing the order.

• The menus / meals were prepared after a few minutes waiting and ask for the payment form the counter.

Output:

• The customers pickup the meals after making a payment.
• The customers will receive a receipt from the workers.

• Take a seat as the place was a free sitting area.
• Enjoy the meals / dishes.

Ans B.

Ans C.

front room: maintainance : clear tray etc. , greet customers, take order, receive payment, factor 4

back room: receiver order, factor1, factor2, factor3