A group of cell phone users was observed through surveillance research continuously during a 100 - minute busy-hour period. During this time frame they made 30 calls, and the total conversation time was 4800s. Estimate
a.) the call arrival rate (lambda)
b.) the traffic intensity (erlang)
c.) determine if the system is stable under a one server assumption. (load <1)
A group of cell phone users was observed through surveillance research continuously during a 100 -...
During tax season the IRS hires seasonal workers to help answer the questions of taxpayers who call a special toll-free number for information. Suppose that calls to this line occur at an average rate of 60 calls per hour and follow a Poisson distribution. An IRS worker can handle an average of 5 calls per hour with service times, exponentially distributes. Assume that there are 10 IRS workers and when they are all busy, the phone system can keep 5...
Team Conflict In a rare moment alone in her office, Jennifer Ames reflected on the past 10 years of her career at BabyProduct Corporation (BPC). She could easily chart her successes: She had taken on challenges and produced results where her colleagues had failed; she had increased the diversity of the work force in every unit she had led; she had successfully launched new products and developed several new markets. In fact, just a few months before, Ames had been...