Question

Potential customers frequently visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you deal with high-profile clients so frequently. However, the rest of the workforce has not receive such training, and you worry that someone might inadvertently say or do something that would offend one of these potential customers.

In a two-paragraph email, explain to the general manager why you think anyone who might come in contact with customers should receive basic etiquette training.

Answer 1

General Manager,

I wish to convey you that traditionally Potential customers visit our production facility before making purchase decisions. Visiting of Potential customers is a great experience for our company to grow in sustainable manner.I and the people who report to me in the sales department have received extensive training in etiquette issues because we used deal with high-profile clients so frequently. However I wish to mention here that today's high profile clients once used to be our potential customers, who get satisfied with our professional skills and etiquettes.

So I wish to suggest such similar extensive training for the all other employees working in production facility because it will provide us opportunity to make our potential customers as our high profile clients and further strengthen the business environment.It would be great loss if someone might inadvertently say or do something that would offend one of these potential customers.Hence our company will ultimately benefits from such etiquette training.

Regards,

XYZ