Question

The Case of the Poorly Written Manual

John Howard was shaking his head as he left the meeting with his boss, Joe French. Joe was right; the new technical manual was simply not up to the company's standards. Yes, he had told Joe that there were three new people in the test group, but that was no excuse. The three apparently were simply not capable writers; they might be capable product engineers, but their writing was terrible. John called the training department and asked for Susan Harris. Could Susan schedule his three new employees in her next technical writing course? What are John's assumptions in making this decision? Is this an appropriate approach to solving his problem?

Answer 1

John's assumption in this whole case is that as the 3 new employees are good product engineers and they have the knowledge of the product and they know each and everything about the product, they can relate and write about the same product as well. Calling Susan Harris can be a solution to his problem, the approach of John makes sense as he is trying to make use of the human resource that he already has and he is also trying to make them into good writers. While that will take time, training them on such is a good step for the same. So, John's approach is appropriate for solving this problem