Question

Kinn's The Medical Assistant, 13th Edition chapter 4 , case studies question 5.

Tommy Lightman approached the office manager because he was concerned about the manner in which Sarah spoke to him in the office. He expressed that Sarah was quite short with him last Tuesday and seemed very distracted as she talked with him in the examination room before the provider came in to treat him. he also said that the provider seemed to spend less time with him that day than usual. Tommy was concerned that he was not wanted in the clinic and wished to have his records set to another facility. the office manager checks the appointment book and realizes that Tommy was in the office last Tuesday at 11 o'clock, which was the exact time that another patient was being transported to the hospital because of heart failure. How can the office manager manage this difficult situation?

Answer 1

The office manager could take Tommy into a private region and clarify that an emergency was in advancement when Tommy was in the center. In any case, the office manager ought to likewise test further and see whether this was a confined occasion or if Tommy has encountered different episodes that prompted him feeling estranged at the doctor's office. No data about the character of the ill patient ought to be uncovered.