Question

READ THE SERVICE CONCEPT BELLOW, AND ANSWER THE QUESTION.

BASED ON IT, FORMULATE HUMAN RESOURCES POLICIES THAT HELP YOU ACHIEVING SERVICE QUALITY.

Service Concept - I

The name of our service is Ride-sharing service, in which those who travel alone, we make them travel together in the same way there money is also saved.

Business is we club all the travelers travelling alone so that they share their ride- We club all the travelers travelling alone so that they share their ride travel together so that their daily expenses will be saved, their petrol expenses will also be saved.

And save money along the way- If all these people start going together instead of going every day alone, then they will also save a lot of money and at the same time going in the same way, there will be no loss of their time and along with saving this money, they will reach office on time. In this, we also take care that there is no one late for the office because nowadays traffic is very much, then we try to get such people to travel together working in the in the same route or those who come to the office in the same direction, if the people traveling in different directions will travel together, then all will be late, so along with the money, we also assure that they reach office on time.

We sell pollution reduction, comfort, cost reduction, availability- We provide such facility in which the pollution is reduced as much as possible, the comfort of the customers is also taken care of, the cost is also low and our service is easily available, it does not require much effort to use it. We make as many people travel together as many people have space in their car, We do not compromise customers' comfort just to earn money.

Customers are - People who go to jobs everyday on a 4-wheeler alone- Our customer is the one who travels alone in the car to go to office every day, then we target them and make them travel together in the car itself, which can save their money too.

They will get compensated for sharing ride- People who use this facility and share rides also get some benefits, such as they cost less than the daily expenses, as well as they get offers of good benefits which they can use in their next rides.

Outcome- less traffic, less pollution, shared reduced cost- The outcome of this will be that there will be less pollution as fewer vehicles will come out. With this, the pollution will also be reduced, as less vehicles will come out because a lot of people are traveling together, the traffic will be less, the money will also be saved, the traffic will be less, the pollution will also be less.

1. BASED ON THE SERVICE CONCEPT ABOVE, FORMULATE HUMAN RESOURCES POLICIES THAT HELP YOU ACHIEVING SERVICE QUALITY.

Answer 1

The new service called Ride-sharing service can develop competitive advantage and establish its prominence in the market through well-structured HRM (human resource management) policies. The organization will have to be well-structured as well so that HRM and quality practices can be implemented. Well laid out HRM policies will lead to a healthy culture and will develop a competitive working environment within the organization. This will create motivation and commitment among the employees and this in turn will ensure that employees work towards achieving quality objectives as well as financial objectives of the organization.

The main elements of the HR policy that I have formulated are:

· Hiring the right people – I will put in place a strict as well as a rigorous selection process. The recruitment process will look at hiring people who have the ability and quality to empathize with our customers and are also humble as well as cheerful.

· Proper training – This will be the second aspect of the HR policy of the organization. The newly recruited employees will be made to undergo extensive training and orientation and this will not only ensure operational efficiency but also make the new employees more aligned with the values, goals and objectives of the company.

· Empowerment for quality service – One of the essential elements of HR policy of the organization will be the empowerment of employees. Once the employees are empowered they will act in a responsible and accountable manner and this will lead to enhanced level of customer service quality.

· Rewarding excellence – Strong performers will be regularly rewarded and this will serve as a motivational tool for all employees. When excellence is rewarded then all employees will be motivated to work to the best of their ability to ensure that the level of customer service is always high.

· Fair evaluation system – The evaluation system for the employees will have to be fair and should be able to link individual performance to corporate business goals and priorities. Besides having a well-defined reporting relationship self-rating should also be made an integral aspect of evaluation.

· Knowledge sharing – Lastly the HR policy will ensure that a systematic approach to knowledge management is developed. An optimal knowledge management approach will ensure that learning curve of the employees increases rapidly and tangibly and this will enable them to provide excellent customer services.