Question

Direct Claim letter

Discuss a situation where you have had a bad experience with a product or a service. Make sure to clearly request in the beginning what adjustment you want the company or organization to do. Do you want a refund? Do you want a damaged product fixed? Whatever it is, be clear about your claims request.

Answer 1

February 15, 2019

To

The Manager

ABC Furniture

13th Cross, Cooper Square

New York

Dear Sir,

I have visited your New York store last Sunday and purchased a dining table for $500 which was later found to be a defective one. I want to return the product and request to provide the full refund of the amount paid by me.

When we tried to assemble the parts of the dining table, found a big crack on the back of the table. I do not want to have a defective product after paying such a huge amount and I request you to allow me to return the same. I prefer to refund the amount to the same account from which I made the payment. According to your return policies mentioned in the invoice, the customers are allowed to return the product and get the refund within thirty days of purchase. Hence I hope there would not be any challenges in processing my request.

Please make the necessary arrangements to return the dining table as soon as possible. You can contact me in the below number for any clarifications. I am attaching a copy of invoice along with the letter.

Sincerely,

Stephen George

4^th Cross, Cooper Square

New York

Contact number: xxxxxxxxxx