16) True
During oral communication sender has to focus on the verbal message being sent. Because oral communication is nothing but the communication by word or verbal way.
17) False
Non verbal communication is based on body languages, gesture, and body signs. This process of communication is not effective way of communication
18) true
Assertive approach uses aggressive and passive communication which are non verbal messages that may contradict the verbal messages.
19) True
Yes, physical barriers to communication are envirnoment conditions of class, auditorium etc. also inconsistent and unprofessional features of presentation and time restrain as well.
20) True.
Active listenrs are not only recieve the information but also respond to the facts and remember the facts.
Business Communication 16.When communicating orally, the sender only needs to focus on the verbal message being...