Question

Address the following by evaluating your position on Critical Thinking

Situation: Critical factors for successful implementation of enterprise systems

Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, Various factors were found to be critical to ERP implementation success. For this week's engagement, provide an analysis and defense of any two of the following as it relates to effective communications across the IT and Business boundaries:

– ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process; project management; monitoring and evaluation of performance; project champion; appropriate business and IT legacy systems. NOTE: Refer (as applicable) to Markus and Tanis’ ERP life cycle model.

please briefly detailed answers with references, For Capstone strategic management

thank you

Answer 1

Answer:

ERP teamwork and composition: ERP cooperation and composition area unit vital throughout the ERP life cycle. The ERP team ought to include the simplest individuals within the organization. Building a cross-functional team is additionally vital. The team ought to have a combination of consultants and internal workers; therefore, the internal workers will develop mandatory technical skills for style and implementation. Each business and technical information area unit essential for achievement. The ERP project ought to be their high and solely priority and their employees ought to be manageable. Team members ought to be assigned full time to the implementation. As way as attainable, the team ought to be co-located along at AN assigned location to facilitate operating along. The team ought to incline compensation and incentives for successfully implementing the system on time and at intervals the assigned budget. The team ought to be conversant in the business functions and merchandise in order that they apprehend what must be done to support major business processes. The sharing of data at intervals the corporate, notably between the implementation partners, and between partnering firms is significant and needs partnership trust. Partnerships ought to be managed with often scheduled conferences. Incentives and risk-sharing agreements can aid in operating along to attain an analogous goal.

Change management program and culture: is vital, beginning at the project part and continued throughout the whole life cycle. Enterprise-wide culture and structure modification ought to be managed that embody individuals, organization and culture modification. A culture with shared values and customary aims is contributory to success. Organizations ought to have a powerful company identity that's a receptive modification. Stress on quality, a powerful computing ability, and a powerful disposition to just accept new technology would aid in implementation efforts. Management ought to even have a powerful commitment to victimization the system for achieving business aims. Users should be trained, and issues should be self-addressed through regular communication, operating with modification agents, leverage company culture and distinctive job aids for various users. As a part of the modification management efforts, users ought to be concerned within the style and implementation of business processes and also the ERP system, and formal education and coaching ought to be provided to assist them to do, therefore. Education ought to be a priority from the start of the project, and cash and time ought to be spent on numerous varieties of education and coaching. Training, reskilling and skilled development of the IT force are vital. User coaching ought to be stressed, with serious investment in coaching and reskilling of developers in computer code style and methodology. Staff would like the coaching to grasp however the system can modification business processes. There ought to be further coaching and on-the-spot support for employees furthermore as managers throughout implementation. A support organization is additionally vital to satisfy users' desires once the installation

Top management support: high management support is required throughout the implementation. The project should receive approval from high management and align with strategic business goals. This could be achieved by attachment management bonuses to project success. High management must in public and expressly determine the project as a high priority. Senior management should be committed with its own involvement and disposition to portion valuable resources to the implementation effort This involves providing the required individuals for the implementation and giving an applicable quantity of your time to urge the task done. Managers ought to let new goals and objectives. A shared vision of the organization and also the role of the new system and structures ought to be communicated to staff. New structure structures, roles, and responsibilities ought to be established and approved. Policies ought to be set by high management to ascertain new systems within the company. In times of conflict, managers ought to mediate between parties.

business plan and vision: vision to boot, a transparent business set up and vision to steer the direction of the project are required throughout the ERP life cycle A business set up that outlines planned strategic and tangible advantages, resources, costs, risks, and timeline is vital. This may facilitate keep the main focus on business advantages. There ought to be a transparent business model of however the organization ought to operate behind the implementation effort. There ought to be a justification for the investment supported a haul and also the modification tied on to the direction of the corporate. The project mission ought to be associated with business desires and will be clearly explicit. Goals and advantages ought to be known and half-tracked. The business set up would create work easier and impact on work.

Markus, M.L. and Tanis, C. (2000), ``The enterprise system experience ± from adoption to success'', in Zmud, R.W. (Ed.), Framing the Domains of IT Management