Question

What do you think the likelihood is of this type of customer service practice in most businesses today? Can you name any businesses that provide exemplary and manners similar to that shown at the restaurant?

Answer 1

The most businesses who are customer oriented or rely on interaction with the customers, give a good level of customer services today, because it is the customer service that becomes a differentiating factor in the market. But, the scene of manager coming up and cleaning the table, is not common. So, quality customer service is given and in any other restaurant, the drink will again be served, and table will be cleaned. But, it will not involve manager and it is the point of differentiation. Hence, such type of exemplary service is lesser seen, today.

The retail industry where the consumers buy goods like apparel and change it in next few days and retail stores, accept the request for change wholeheartedly, is the example, where customer service is very good and it is equivalent to the what is shown in the restaurant. The same level of service is also served in hospitality or hotel industry, when at the behest of customers, goods in the room, or the room itself can be changed if customer is not happy.