Question

Case Study of HR management “The problem, I’m afraid, may just be her age,” Lisa Oliver, the executive housekeeper, said to Ashley Austin, the hotel’s general manager.

“What do you mean?” asked Ashley.

“Well, Paula Cooper has worked as a housekeeper in this hotel for more than 25 years and has always done an excellent job. Recently, she has had trouble cleaning her rooms in the time allowed. Some room attendants are complaining because, after they finish their own rooms, they must help Paula. They think it;s unfair to make them do her job." “She tries hard,” continued Lisa, : but as you know, room cleaning is tough, physically demanding job. With our chain’s new bedding standards, even lots of the younger room attendants are challenged. In Paula’s case, she knows what to do, but she cannot do it as fast as she used to. The room inspectors find her work acceptable; it’s the quantity that is the problem. She almost never meets the 30-minute-per room standard anymore. I just wonder how long we keep her.”

Answer each question (550 words)

1) Assume you are the hotel’s general manager. Do you believe your executive housekeeper is evaluating Paula’s work performance any differently than that of other room attendants based on her age? Why or why not?

Answer 1

I believe that the executive housekeeper it's evaluating paul work performance differently with the other room attendent. this happen because she has work with paula's for 25 years and she knows paula's in a way that the other room attendent don't. if the executive housekeeper told me that paula's work performance was being influenced by her age. I'd believe more in the executive housekeeper because she knows what she is talking about.