Question

1. An explanation of the relationship of emotional intelligence to communication.

2. The barriers that cross-cultural work places on using emotional intelligence effectively.

3. How Emotional Intelligence can be geared to cross-cultural work experiences.

Answer 1

1. Knowing about your own emotions and able to manage it easily is a way to improve your communication skills.Emotional Intelligence is the primary matter in effective communication.It will help in improving the conversation with people around you especially at workplace.Effective communication always depends on emotional intelligence which is not only the way to understand our own feelings it helps in understanding or mind what others are going through and give them due consideration.In workplace giving special priority for customers, manager , colleagues will make our work environment more pleasant .We can't talk effectively with others if we don't have emotional intelligence.Also emotional intelligence and communication together reduces workplace conflicts,influences colleagues and express their needs.

2.Emotions vary spontaneously across different cultures.The work culture of two different nations differs for example take the case of America and Japan both of the nations' cultures differs vastly.Language acts as a major barrier in cross cultural work places on using emotional intelligence.Also what people belonging to one culture think or do, may not be liked by people from another background.Showing more enthusiasm is seen as showing off in one place where as it is expressing emotions in other regions. These types of issues can result in workplace conflicts .

3.Emotional Intelligence can be geared to cross cultural work experiences by the following ways:

*Try to learn the language of emotions.

*Diagnose how your ways to express emotions are different from others.

*Understanding a person's basic emotion is easier as it is same for all human beings.

*Be polite in whatever way you can be .

*Be patient enough to understand and decipher what a person from another culture is trying to convey.