A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | 262,400 |
Customer service training | 524,800 |
Discounting room rates due to poor customer service | 131,200 |
Reprinting customer invoices due to errors detected before given to customer | 393,600 |
Total | $1,312,000 |
Sales are $8,200,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
Cost of Quality Report | |||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
Prevention | $ | % | % |
Appraisal | % | % | |
External Failure | % | % | |
Internal Failure | % | % | |
Total | $ | % | % |
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit...
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Cost of Quality Report A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $144,000 Processing lost customer reservations 108,000 Rework incorrectly prepared room service meal 72,000 36,000 Employee training Total $360,000 Sales are $2,400,000. Prepare a cost of quality report. Round percent of sales to one decimal place. Cost of Quality Report Quality Cost Classification Quality Cost Percent of Total...
Cost of Quality Report Meagher Solutions Inc. manufactures memory chips for personal computers. An activity analysis was conducted, and the following activity costs were identified with the manufacture and sale of memory chips: a. Identify the cost of quality classification for each activity. Quality Activities Activity Cost Quality Cost Classification Correct shipment errors $150,000 Disposing of scrap 95,000 Emergency equipment maintenance 125,000 Employee training 50,000 Final inspection 80,000 Inspecting incoming materials 60,000 Preventive equipment maintenance 40,000 Processing customer returns 90,000...
I just need help with B&C I have the rest figured out. Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification Billing error correction $40,900...
Cost of Quality and Value-Added/Non-Value Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified. a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification VA/NVA Classification Billing error correction $60,000 External failure 140,000 Appraisal Non-value-added Value-added Cable signal testing Reinstalling service (installed incorrectly the...
Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification Billing error correction $28,600 External failure Non-value-added Cable signal testing 93,500 Appraisal Value-added Reinstalling service (installed...
Pareto chart and cost of quality report for a service company The administrator of Liberty Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows: Activities Patient registration Verifying patient information Assigning patients Searching/waiting for doctor Doctor...
Cost of Quality and Value-Added/Non -Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Value-Added / Activity Quality Cost Non-Value-Added Quality Control Activities Cost Classification Classification Billing error correction $24,500 Cable signal testing 91,800 Reinstalling service (installed incorrectly the first...
Instructions Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows Activities Activity Cost 36,000.00 Biling error correction Cable signal testing 1,800.00 Reinstalling service (installed incorrectly the first time 8,00000 Repairing satellite equipment 7,800.00 Repairing underground cable connections to the customer 1700000 Replacing old technology cable with higher quality cable 169,000.00 ! Replacing old technology signal switches with higher quality switches 126,00000 9Responding to customer...
Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification Billing error correction $22,600 Cable signal testing 79,900 Reinstalling service (installed incorrectly the first time) 48,500...
Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows: a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added. Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification Billing error correction $24,800 Cable signal testing 56,000 Reinstalling service (installed incorrectly the first time) 53,300...