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Which of the following is not a way by which services can manipulate capacity to match...

Which of the following is not a way by which services can manipulate capacity to match demand?

a. Cross training employees to perform different tasks.

b. Adding complementary services (i.e. bookstore that opens an espresso bar).

c. Increasing customer participation in the service

d. Sharing resource with competitors

business   Operations-Management   
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Answer #1

d. Sharing resource with competitors is not a way by which services can manipulate capacity to match demand. As that is not feasible, whereas remaining options are various ways by which services can manipulate capacity to match demand.

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