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Provide a rationale and recommendation as to which element of this system- if any- you think...

Provide a rationale and recommendation as to which element of this system- if any- you think APM should hire an outside company to implement.( Chapter 5, Problem C2)

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Answer #1

Since the APM uses the service contract and that also includes a certain number ofemergency repair visits per year, and that they sends technicians to perform repairs for companies that do not have service contracts. APM technicians are paid by the hour, with additional pay for overtime hours and time they work outside of standard working hours, such as weekends and holidays. APM technicians are members of a labor union, the International Brotherhood of Electrical Workers (IBEW), which negotiates pay rates and working conditions for the technicians. APM subtracts union dues from each technician’s weekly paycheck and submits the total dues collected each week to the IBEW regional office. The union contract currently provides that APM technicians are covered by a medical insurance plan underwritten by the Prudential Trust Insurance Company.

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