Question

1 Definition of Patient Centered Care 2 Summary of discovered methods, models or techniques 3 Benefits of adopting a Patient Centered Care mindset 4 Challenges of adopting a Patient Centered Care mindset 5 Key areas of implementation for Patient Centered Care in a Physician Practice

Answer 1

answer-

1 Definition of Patient Centered Care -

Patient-centered care focuses on the patient and the individual's particular health care needs. The goal of patient-centered health care is to empower patients to become active participants in their care. This requires that physicians, radiologic technologists and other health care providers develop good communication skills and address patient needs effectively. Patient-centered care also requires that the health care provider become a patient advocate and strive to provide care that not only is effective but also safe.

2 Summary of discovered methods, models or techniques-

models or elements of patient centered care are-

1. Respect for patients’ values, preferences and expressed needs

Involve patients in decision-making, recognizing they are individuals with their own unique values and preferences. Treat patients with dignity, respect and sensitivity to his/her cultural values and autonomy.

2. Coordination and integration of care

During focus groups, patients expressed feeling vulnerable and powerless in the face of illness. Proper coordination of care can alleviate those feelings. Patients identified three areas in which care coordination can reduce feelings of vulnerability:

• Coordination of clinical care
• Coordination of ancillary and support services
• Coordination of front-line patient care

3. Information and education

In interviews, patients expressed their worries that they were not being completely informed about their condition or prognosis. To counter this fear, hospitals can focus on three kinds of communication:

• Information on clinical status, progress and prognosis
• Information on processes of care
• Information to facilitate autonomy, self-care and health promotion

4. Physical comfort

The level of physical comfort patients report has a significant impact on their experience. Three areas were reported as particularly important to patients:

• Pain management
• Assistance with activities and daily living needs
• Hospital surroundings and environment

5. Emotional support and alleviation of fear and anxiety

Fear and anxiety associated with illness can be as debilitating as the physical effects. Caregivers should pay particular attention to:

• Anxiety over physical status, treatment and prognosis
• Anxiety over the impact of the illness on themselves and family
• Anxiety over the financial impact of illness

6. Involvement of family and friends

This principle addresses the role of family and friends in the patient experience. Family dimensions of patient-centered care were identified as follows:

• Providing accommodations for family and friends
• Involving family and close friends in decision making
• Supporting family members as caregivers
• Recognizing the needs of family and friends

7. Continuity and transition

Patients expressed concern about their ability to care for themselves after discharge. Meeting patient needs in this area requires the following:

• Understandable, detailed information regarding medications, physical limitations, dietary needs, etc.
• Coordinate and plan ongoing treatment and services after discharge
• Provide information regarding access to clinical, social, physical and financial support on a continuing basis.

8. Access to care

Patients need to know they can access care when it is needed. Focusing mainly on ambulatory care, the following areas were of importance to the patient:

• Access to the location of hospitals, clinics and physician offices
• Availability of transportation
• Ease of scheduling appointments
• Availability of appointments when needed
• Accessibility to specialists or specialty services when a referral is made
• Clear instructions provided on when and how to get referrals.

3 Benefits of adopting a Patient Centered Care mindset

The primary goal and benefit of patient-centered care mindset is to improve individual health outcomes, not just population health outcomes, although population outcomes may also improve. Not only do patients benefit, but providers and health care systems benefit as well, through:

• Improved satisfaction scores among patients and their families.
• Enhanced reputation of providers among health care consumers.
• Better morale and productivity among clinicians and ancillary staff.
• Improved resource allocation.
• Reduced expenses and increased financial margins throughout the continuum of care.

4 Challenges of adopting a Patient Centered Care mindset-

One of the major problems with the concept of patient-centeredness is that it is difficult to objectively measure. Most health care systems rely on patient satisfaction surveys as indicators of how successfully they are implementing a patient-centered approach. The trouble with patient satisfaction surveys is that they are highly subjective and, as a result, inadvertently anti-provider — particularly when they are relied on as indicators of competence or are tied to compensation. Any number of things from expensive parking, to snarky front desk staff, to not being prescribed desired medications and/or interventions that are clearly not indicated for the condition at hand can lead to low satisfaction scores.the idea of “shared decision making” which requires that a patient take an active roll in making informed choices about care? can sometimes cause late decision making.the over interference of patients in hospital management can sometimes affect the business operations of healthcare settings.

5 Key areas of implementation for Patient Centered Care in a Physician Practice

1. Devote hospital governance structures to the patient experience. Patient and family advisory councils are a sound indication of a hospital's commitment to patient-centered care. These governing bodies provide perspective and feedback about the patient experience, including whether patients feel safe, whether patients' individual needs were identified and met, whether patients' questions were appropriately answered, and whether clinical information was thoroughly shared and understood. Mr. Sherwood says he's seen a proliferation of these committees in the past few years, and he finds them to be "a great way to engage patients in their care and in the larger community of the hospital."

2- Ensure each component of the workforce understands its role in meeting goals for patient-centered care. No hospital department or employee is immune from the call to provide patient-centered care. When developing a strategy, hospital leaders must take clinical or operational goals, such as lowering readmission rates, and connect them to every facet of the organization. How does human resources affect readmissions? How can that department help ensure readmission rates are low? How can employees be trained differently to support low readmission rates?

Questions like these are worth answering. "Everyone should have a role in these goals," says Mr. Sherwood. "These goals should also be more precise than, 'We want to offer good patient care.

3-Approach patient-centered care goals with as much intent and structure as other core measures.Core quality measures have reinforced hospitals' need for care processes that promote timeliness, efficiency and patient-centeredness. "[These measures] really force care to be coordinated," says Dr. Khoury. "You need the whole team to reengineer their processes."

A hospital's strategy to improve performance on a core measure illustrates the type of strategy the organization should implement for other goals that may not be part of HCAHPS or the federal Value-Based Purchasing Program. As an example, look at how providers' approach to pneumonia has evolved since it became a standardized core measure.

4- Acknowledge and reward employees for their contributions. Whether it's an employee recognition program or financial incentives, hospitals should continually acknowledge employees' contributions in creating a patient-centered organization.

*as per HomeworkLib policy, i can answer one out of multiple questions or 4 sub parts of a single question but i tried to answer all for your help.good luck.