Question

examine the role of stakeholders in change management initiatives in the realm of the 3 programme life cycle categories as articulated in PMI (2013c). What do you think?

Answer 1

Solution –

Stakeholder in change management are all those who are interested in the change – Be it on the receiving end or on the initiating end. Now let us review the role of the stakeholders in three categories of program lifecycle –

1. Initiating Process Group – The stakeholders here initiate the change to be brought about. They convey information and ensure it is received by all the affected and non – affected parties. Handle queries about the change and provide the benefits from the process. In this phase the initiating stakeholders also create a team for execution.
2. Planning Process Group – This is where the stakeholders plan the whole change. Examine the scope of change. Issue an execution plan. Create a work based structure for the change program. Any development required is scheduled. The ROIs are calculated and shared across verticals. Entering and reviewing of contracts is also done in this phase only. The other aspect is looking at the transition phase and plan for the rollout.
3. Executing process group – This is where the initiating stakeholders meet the receiving stakeholders and allow for feedback. There are quality checks, program management and study of the impact of the change. It is in this stage that iterations in the program are made and acceptability for the change is sought.

The stakeholders be it on the initiating end or the receiving end of the change are equally responsible for refinement and success of the change program.