Question

Supply chain 2A Mcdonalds : List and explain the performance dimensions that are relevant to operations and supply chain management, and explain why it is sometimes necessary to make trade-offs amongst performance dimensions. (20)

Answer 1

List and explain the performance dimensions that are relevant to operations and supply chain management, There are various performance dimensions, that are relevant to operations and supply chain management, let me list one by one with explanation: Collaborative Efforts: Mc Donald into Fast food supply chain, their Food products include Burger, Apple Pie, Snack Wrap, they are using Franchisee policy for entering into various market, also they have collaborated with dedicated vendors, Farmers, for improving their operational processes and effectiveness and efficiency of their supply chain processes, Customer satisfaction: Any supply chain activities and operations should be managed in a way, so it can focus on customer orientation, as both need to deliver the service with meeting needs of customers, Company should consider about the value proposition, and look for increasing their capability to accommodate the changing behaviors and needs of customers, for Mc Donald, Customer satisfaction and happiness is important factors, their marketing policy has created much differentiated and unique food products for customers, Network Design: Network Design for both supply chain management and operations management take key role and it also help us to uphold excellence framework within and with the help of Network design, we can do trade off among various area like cost, service and Scope, Resources, further we will be able to earn flexibility, improve quality of operations and supply chain area, For Mc Donald, They have created user friendly Network design, they food delivery include door step service and take food in Brick and mortar Outlet, Strategic Depth: Strategic Depth another key dimension for operations and supply chain management, the strategic consideration can meet the business need for an organization, the business can earn with operational and supply chain excellence, they reach their goal with sustainability and better or optimized return Talent Management: Talent Management takes highly important dimensions for both supply chain and operations Management, as with such dimension, company can retain better talent for their services and they further invest in them, so they can bring high commitment for their business and organization, thus, Talent Management include various role like recruiting right talent to manage and retain them effectively, Mc Donald also created lot more Job employment opportunities for delivery boy to Technology people, they also advanced their operational processes with taking automation or do it yourself approach Technology Management: Technological development, creating smart process, creating hassle free process, increasing use of automation, also are highly impacting the supply chain and operations area, so, Technology Management is crucial dimension for the organization, with the help of it, they can improve supply chain and operational processes, they can create better network and process design for such supply chain management and operations management, again, Technological needs are crucial for creating lot for demand in organizations and in individual, thus, with the help of technology, now a days we find lot more creativity and innovation in organizational product and services, There are others dimensions like Agility, and Organizational culture also are highly relevant to supply chain processes and operations processes, Explain why it is sometimes necessary to make trade-offs amongst performance dimensions. We need to make trade -offs amongst various performance dimensions, there are various reason for it, let me discuss: With trade – offs amongst performance dimensions, we can optimize cost requirements for supply chain and operational processes, Again, stakeholder engagement takes important role for both supply chain and operational processes, so we need trade off, to achieve better agreement and engagement amongst various stakeholders, With the help of trade - offs, organization can improve efficiency, effectiveness and profitability in supply chain processes and operations, We need elimination of NVA activities and look for smart solutions, thus we need trade – offs amongst various performance dimensions,