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Week 11 (on-line—DF 9): Emotions and Moods Imagine you are in a service industry whereby your...

Week 11 (on-line—DF 9):

Emotions and Moods Imagine you are in a service industry whereby your employees must interact with a variety of customers who range in moods from happy and excited to angry and frustrated. In one paragraph, describe how you would help your employees who must deal with these aspects of emotional labor.

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Answer- I would give proper training to my employees so that they know how to deal with various emotions of the customers . I would tell my employees about the diverse emotions and I would also teach them about various aspects of emotions . I would recommend my employees various tools and techniques through which they can balance the emotions of their customers .

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