Question

Edmond, the CEO of Hartman Manufacturing, said to his new vice president of accounting, “In the past I had resistance to new ideas by employees who felt that our plans threatened their influence or their jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency. You also have to emphasize the fact that nobody is going to be laid off.” Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of

	A.	reality assessment.
	B.	strategy formulation.
	C.	strategic control.
	D.	operational control.
	E.	strategy implementation.

Answer 1

Answer : E. Strategy implementation

Explanation : As resistance can be seen while forming and implementing the strategy especially from the middle and supervisory managers as they feel it might be a threat to their job hence firstly the resistance must be overcomed while strategy implementation.