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How does computer technology such as patient portals affects revenue and expenses in a healthcare environment?

How does computer technology such as patient portals affects revenue and expenses in a healthcare environment?

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Answer #1

Patient portals affects revenue and expenses in the following manner:

1. Patients are more likely to visit a place where the payment process is simple, no queue, data can be tracked at any point in time. Thus there is an increase in revenue.

2. A portal is a one time investment with minute periodic maintenance charges. Expense for this process is lesser than people handling the patients and transactions.

3. Accuracy is 100% and mismatch is 0% for a portal as compared to staffs handling the process. Thus expense is reduced.

4. Paperwork is zero and data tracking is 100% accurate. Anybody can trace back the transaction to its root. Thus expense of utilizing man-hours is reduced, saving a lot of expense.

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