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What is an important first step when conducting a usability study? A) Develop measurable tasks that...

What is an important first step when conducting a usability study?

A) Develop measurable tasks that reflect ease of learning, efficiency of use, memorability, error frequency and severity, and subjective satisfaction

B) Start writing the interview questions

C) Pilot test the interview questions

D) Develop software systems that reflect ease of learning, efficiency of use, memorability, error frequency and severity, and subjective satisfaction

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The correct option is d. Develop measurable tasks that reflect ease of learning, the efficiency of use, memorability, error frequency and severity, and subjective satisfaction as when conducting a usability study, the first step involves developing software for ease of use, the efficiency of use, memorability and error frequency.

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