Question

A new operator was recently assigned to a crew of workers who perform a certain job. From the records of the number of units of work completed by each worker each day last month, a sample of size five was randomly selected for each of the two experienced workers and the new worker. At the α = .05 level of significance, does the evidence provide sufficient reason to reject the claim that there is no difference in the amount of work done by the three workers?

	Workers
	New	A	B
Units of work (replicates)	9	13	11
	9	12	12
	11	11	10
	11	12	13
	11	11	13

(a) Find the test statistic. (Give your answer correct to two decimal places.)


(b) Find the p-value. (Give your answer bounds exactly.)
< p <

Answer 1

Internal customers are people from within your organization or your partners to whom you provide your services in order to deliver the final product/service. Internal customers are your coworkers, like your Manager or your sales person who brings in the orders. External customers are people who are buying your final product/service. External customers are your clients who buy from you and are the source of revenue. Most companies only consider external customers as their customers since they are the ones who feedback.But a dissatisfied external customers could be because of your internal customer service. This could be as a result of an unhappy coworker tranfering a bad service to the external customer. For external customer delight, you first need to make sure that your internal customers are satisfied. You satisfaction and delight in order to achive external customer delight