Question

Management at Worlk Inga works as a receptionist and technician at an animal shelter. Her boss, Dustin, believes that smiling at the people who come to the shelter leads to more dogs being adopted. Recently, he has been nagging his employees to smile. Last week, Dustin noticed that Inga smiled and immediately greeted a family who was at the animal shelter looking for a new dog. Dustin decides to use either positive reinforcement or avoidance learning to increase Inga's behavior. Now Dustin is asking for your advice about exactly what to do to use each technique. He understands that he should do something each time he sees Inga smiling, but what? Should he give her instructions on how to greet customers? Give her a bonus? Stop nagging her about smiling? Or pay no attention to her? Use the dropdown menus in the following diagram to specify the behaviors that match the reinforcement theory techniques Dustin could use on Inga Helping customers- Positive reinforcement Avoidance learning More helping More helping A. Use your knowledge of reinforcement theory to select the word or phrase that best completes the following sentences. The states that a behavior that is rewarded will increase, while the approach to motivation focuses on changing or modifying behavior through the appropriate use of rewards and punishments Lance is in Little League, learning to play baseball. Unfortunately, he is standing too far away from the plate, and it is making his coach very upset. In order to make Lance stop standing so far from the plate, the coach rings a loud bell every time little Lance is more than six inches from the plate. The bell startles Lance, and he doesn't like it, so he moves closer to the plate. In this case, the sound of the bell serves as Lance's behavior of standing too far from the plate. for If a manager uses positive reinforcers, such as money and gift certificates, to shape the behavior of his or her employees, what can the manager then expect? Check all that apply To satisfy the employees' lower-level needs To see a long-term increase in the rewarded behaviors To satisfy the employees' affiliation needs To see a temporary increase in the rewarded behaviors

Answer 1

Ans 1: The law of effect states that a behavior that is rewarded will increase, while the reinforcement approach to motivation focuses on changing or modifying behavior through the appropriate use of rewards and punishments.

Ans 2:

• To see a temporary increase in the rewarded behaviors

• To satisfy the employees’ lower-level needs