Question

A computerised hotel reservation system is described below.

The system shall treat customer requests as automatically as possible. A request is made over the Internet by either an existing customer or a new prospect/customer. A customer is identified by his identity (eg name, address, email address or telephone number) and shall be captured by the system for him/her. His/her request is set in general terms: the requested hotel category, the number of people, budget, the number of rooms and the period required, etc. The managers would like to keep customers happy and therefore request you to develop the system that can handle pending requests automatically; that is a request that cannot be satisfied immediately shall be put on a waiting list and be attended to as soon as possible. When a pending request could be satisfied, a corresponding reservation is created and the customer be notified. If a customer cancels his/her reservation less than 8 days prior to the starting date of his/her reservation, he/she will be charged 50% of the full reservation price.

The system is expected to have a database holding the necessary information about all the hotels and customers, and to have the functions for creating new records and editing existing records.

Unfortunately, the hotel managers who have very little knowledge about computer systems rely heavily on you to specify the systems in a more detailed manner.

Q1.User requirement

Q2.Systems Requirements

Q3.Functional Requirements

Q4.Non-functional requirements

Answer 1

Q1

User requirement;

Customer registration /login with email address and contact number.

Enquiries about rooms.

Checking availability of rooms.

Booking rooms.

Cancellation of rooms and refund facilities.

History of transactions for bookings.

Q2

Systems Requirements;

Microsoft Windows XP, Windows Vista, Windows 7, Windows 8 or Windows 10 (either 32 or 64 bit).

2GB of RAM or 4GB

Q3 Functional Requirements;

The system shall record reservations.

the system shall record customer last name and first name.

The system record should number of rooms.

The system should record number of occupants.

The system should display default room rate.

The system should record customer phone number.

The system should display room is granted.

The system should display check in time and out time.

The system should display payment options.

The system should display booking conformation.

The system should display refund policy of 50% of reservation price after the 8 days of booking.

The system should display Customer feedback.

Q4. Non-functional requirements;

logical database requirements includes customer phone number ,email address,address,creditcard number,assigned rooms,number of occupants,room number,conformation number,in time and out timeand feedback of the customer

Design constraints

Reliability of the software

Standards compliance includes graphical user interface

Availability of hotel during running hours of hotel.

security and maintainability of customer login credentials and money .

portability of the system includes it should run in windows platforms

System should accept payments via different platforms.