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1. How can a process be “in control” but not delivering what the customer wants? What is process capability”? 2. If the LCL
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1) How can a process be in control but not delivering what the customer wants ? what is process capability a Ang Process chave are breached, not been when customer specifications customer will be unhappy disappointed the good product is the proces5) why would a team decide to improve a Process that is delivering a cp of 133 or greator? Ang High cp value denotes that the

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