Question

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SQMGT Project Part 2 - Set Service Standards Remove E.g.from table below before submitting your work. MOT 1 -E.g. Presenting menu to guests Eg. Place the correct number of menu cards on table [Verbal& Non-Verball] .Eg. Invite guests to look at the menu rverbal & Non-verbal] MOT2 MOT3- MOT 4- SQMGT Project Part 2 - Set Service Standards Remove E.g.from table below before submitting your work. MOT 1 -E.g. Presenting menu to guests Eg. Place the correct number of menu cards on table [Verbal& Non-Verball] .Eg. Invite guests to look at the menu rverbal & Non-verbal] MOT2 MOT3- MOT 4-

Answer 1

Set Service Standards:

MOT 1: Inviting Hotel Guest to complimentary breakfast.

• Presenting complimentary breakfast buffet coupon depending on number of members [Verbal and Non-Verbal].
• Inviting guest to complimentary breakfast buffet [Verbal and Non-Verbal].
• Informing about the place and time of buffet [Verbal and Non-Verbal].
• Taking leave.

MOT 2: Welcoming guest to complimentary breakfast buffet:

• Opening the door with smile [Verbal and Non-Verbal].

• Collecting coupons [Verbal and Non-Verbal].

MOT 3: Informing Guest about the menu of complimentary breakfast buffet:

• Attending the guests by serving tea and coffee on the table as desired by the members [Verbal and Non-Verbal].
• Collecting information about the vegetarian and non-vegetarian members [Verbal and Non-Verbal].
• Informing about the veg and non-veg dishes [Verbal and Non-Verbal].
• Requesting guests to serve themselves for preferred breakfast options [Verbal and Non-Verbal].

Mot 4: Bidding Bye

• Thanking guest for their presence [Verbal and Non-Verbal].
• Seeking signature of guest on check [Verbal and Non-Verbal].
• Saying goodbye and wishing for having a nice day [Verbal and Non-Verbal].