Case 1. A high school senior to a school counselor: “My dad told me the other night that I looked relaxed. Well, that’s a joke. I don’t feel relaxed. There’s a lull right now, because of semester break, but next semester I’m signed up for two math courses, and math really rips me up. But I need it for science since I want to go into pre-med.”
Empathic response.
Question probe.
Statement probe.
How might it help the client move forward?
Case 2. A 27-year-old Japanese American woman talking to a counselor about a relationship that has just ended (she speaks in a rather matter-of-fact voice): “About three weeks ago I came back from visiting my parents who live in Nevada and found a letter from my friend Gary. He said that he still loves me but that I’m just not the person for him. In the letter he thanked me for all the good times we had together these last three years. He asked me not to try to contact him because this would only make it more difficult for both of us. End of story. I guess I’ve let my world collapse. People at work have begun complaining about me. And I’ve been like a zombie most of the time.”
Empathic response
. Question probe.
Statement probe.
How might it help the client move forward?
1)Empathetic response: The school counsellor should think and reply being in the state of a student mind.The senior has to be first accepted for his response because they are the one who is going to study.
Question probe:What made your interest in science and opt for pre-med
What difficulty do you face if you take mathematics
Have you ever scored a mark in maths up to your expectations if yes why and if no why
Statement probe:Could you please explain the reason why you don't want maths subject ( a brief explanation of the statement can be provided by the srnior)
The client can move forward by selecting an appropriate subject. Here the parents need a counselling .
2)Empathetic response :Stay optimistic life has many ups and downs
Question probe: Are you interested or have a plan to start a new life,Do you feel you will be happy if you tend to have a life with your friend
Statement probe :Can you explain about your views of staying single
The client can be asked to take life in positive way and take decisions which will make her happy
Case 1. A high school senior to a school counselor: “My dad told me the other night that I looked relaxed. Well, that’s...
Case 3. A married Latino man, 25 years old, is talking to a counselor about trouble with his mother-in-law: “The way I see it, she is really trying to destroy our marriage. She’s so conniving. And she’s very clever. It’s hard to catch her in what she’s doing. You know, it’s rather subtle. Well, I’ve had it! If she’s trying to destroy our marriage, she’s getting pretty close to achieving her goal.” Empathic response. Question probe. Statement probe. How might...
You are working in a nearly empty small-town Emergency Department in the middle of the night when a young woman, a Ms. Harriman, comes in holding her abdomen and sobbing. She is doubled over in pain and says, “I think I have stomach or pancreatic cancer!” She moans and says she is nauseated and says, “I threw up blood at home! Hematemesis!” You and another intern nurse get her into a bed and draw the curtains. You hold a bedpan...
You are working in a nearly empty small-town Emergency Department in the middle of the night when a young woman, a Ms. Harriman, comes in holding her abdomen and sobbing. She is doubled over in pain and says, “I think I have stomach or pancreatic cancer!” She moans and says she is nauseated and says, “I threw up blood at home! Hematemesis!” You and another intern nurse get her into a bed and draw the curtains. You hold a bedpan...
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Mini Case Building Shared Services at RR Communications4 4 Smith, H. A., and J. D. McKeen. “Shared Services at RR Communications.” #1-L07-1-002, Queen’s School of Business, September 2007. Reproduced by permission of Queen’s University, School of Business, Kingston, Ontario, Canada. Vince Patton had been waiting years for this day. He pulled the papers together in front of him and scanned the small conference room. “You’re fired,” he said to the four divisional CIOs sitting at the table. They looked nervously...