Your supervisor has been informed by the Emergency Unit that a patient had an infection after surgery. Your supervisor a...
Your supervisor has been informed by the Emergency Unit that a
patient had an infection after surgery. Your supervisor asks you to
investigate. Here in the scenario, your supervisor is your internal
customer.
What questions would you ask to establish the customer's
needs?
Homework Answers
Some of the questions which could have been established to meet the customer's need are
- Basic details regarding the patient ,to assess the nature of procedure undergone,time period of infection,post op period , follow up care.,
- Information passing to the concerned surgeon regarding the infection for getting the treatment order
- Preparing the patient for a culture test to identify the organism that is causing infection
- Patient medical history like diabetes has to be collected because this can interfere with the wound healing process after surgery
- Reporting of surgical site infection to the concerned officials especially the infection control nurse and its team.
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