Assume a situation where in a day you receive multiple customers' requests and need to resolve them to avoid any further...
Assume a situation where in a day you receive multiple
customers' requests and need to resolve them to avoid any further
implications.
How would you assess the customers' need for urgency.
Homework Answers
Ans) Overarching principles for communicating with customers to
Assess the customer's need for urgency:
- Be open and honest.
- Be grateful for their effort.
- Be courteous, not scripted.
- Don't make promises you can't keep.
- Show understanding.
- Find their real need.
- Offer workarounds.
- Give an honest explanation.
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