Question

Case Study

Paying Attention Pays off for Andra Rush

Paying attention has been a key for Andra Rush. As a nursing school graduate she was paying attention when other nurses complained about unfair treatment and decided she wanted to do something about it—so she enrolled in the University of Michigan’s MBA program so she could do something about how employees were treated. As she completed her business courses and continued to work as a nurse, she was paying attention when a patient described his experience in the transport business. The business sounded intriguing, and so, with minimal experience and minimal resources, Rush took a risk and started her own trucking business. She scraped together the funds to buy three trucks by borrowing money from family and using her credit cards. She specialized in emergency shipping and accepted every job that came her way, even if it meant driving the trucks herself. She answered phones, balanced her books, and even repaired the trucks. She paid attention to her customers and made a point of exceeding their expectations regardless of the circumstances. When the terrorist attacks of September 11, 2001, shut down local bridges, Rush rented a barge to make sure a crucial shipment for DaimlerChrysler made it to its destination on time.
Rush continues to pay attention and credits her listening skills as a major reason for her success. Rush is distinct in the traditionally white male–dominated trucking industry—a woman and a minority (Rush is Native American) who credits her heritage and the “enormous strength” of her Mohawk grandmother for helping her prevail:

It is entirely possible that my Native spirit, communicated to me by my grandmother and my immediate family, have enabled me to overcome the isolation, historical prejudice, and business environment viewed as a barrier to Native- and woman-owned businesses. The willingness to listen, to understand first, and act directly and honestly with integrity is a lesson and code of conduct my elders have bequeathed to me. Being an entrepreneur has reinforced those lessons again and again.

Her Mohawk heritage is pervasive. Rush’s company logo is a war staff with six feathers representing the Six Nations of the Iroquois: Mohawk, Onondaga, Oneida, Cayuga, Tuscarora, and Seneca. She believes in the power of a diverse workforce; as a result more than half of the 390 employees at Rush Trucking are women, and half are minorities.

Rush keeps close tabs on her company and its employees. Though the company has grown from its humble three-truck beginning to a fleet of 1,700 trucks, Rush still takes time to ride along with drivers. She has provided educational programs like “The Readers’ Edge,” a literacy program, to improve the skills and lives of her employees. Rush is actively involved in several organizations that work to improve the position of minorities—she’s on the boards of directors of the Michigan Minority Business Development Council, the Minority Enterprise Development/ Minority Business Development Agency, and the Minority Business Roundtable, and she has served as president of the Native American Business Alliance.

Questions:

1. As we have discussed, competency models describe the behaviors and skills managers need to exhibit if an organization is to be successful. Consider the general competencies found in Figure 7.3 and apply these to Andra Rush, providing examples of how these competencies apply.

2. How does the Leadership Pipeline apply to Andra Rush?

3. Andra Rush belongs to several volunteer organizations. Would her leadership style need to change as the president of the Native Ameri- can Business Alliance versus the CEO of Rush Trucking? How would the Community Leadership Model apply to Andra Rush?

Answer 1

Personal drive which is the ability to demonstrate urgency in meeting objectives and achieving results; and the ability to pursue aggressive goals and achieve them.Rush took it upon herself to enroll in an MBA program in order to help change and improve the conditions her fellow nurses when she heard about the complaints of their unfair working conditions.

Driving change which is challenging the status quo and looking for ways to improve team or organizational performance; and champions new initiatives and stimulates others to make changes. She challenged the status quo by entering a predominately white and male dominated trucking industry because she was a woman and a minority. She also employed many woman and minorities to her business which challenged the status quo too.

2. Leadership Pipeline as described in the text is useful for explaining where leaders need to spend their time, what they should be focusing on and what they should be letting go. The leadership pipeline also explains the types of behaviors that leaders need to exhibit as they move on from first line supervisor to functional manager to chief executive officer (Hughes, Ginnett, &Curphy P. 255). Rush followed this pipeline by first organizing her business and then helping her business grow. As a nursing student she was an individual contributor before becoming a first line supervisor when she earned her MBA. She did not spend any time as a midlevel manager, instead she skipped several levels in the leadership pipeline to become the enterprise leader as she started her own business. She took huge risk by making this move. Getting her MBA training helped her to gain the confidence to take those risks. She built a diverse workforce that has grown as her company has grown to a fleet of 17,000 trucks. She still rides along with drivers and is active in the company.

3. Rush Skills:-

Adaptation to new situations

Keeps calm under pressure

Positive/Encouraging/Optimistic

Good listening skills

Takes initiative

Risk taker

Communicates well

True to her native spirit

Works well with a diverse workforce

I don’t believe Rush’s style of leadership needs to change as the president of the Native American Business Alliance. She has portrayed that she is able to work in a diverse environment along with the appropriate skills of a successful leader as I noted above. Shehas come out very effective while using these traits and I have no doubt that she will lead this organization to its fullest potential. The only thing she will need to focus on the difference of being the president the Native American Business Alliance versus the CEO of Rush Trucking are the goals; they will differ among each other but with the leadership skills she has she will be able to achieve them properly.