Question

Consider an organization in your field or industry. Describe the essential systems necessary to facilitate continuous change without compromising quality or causing burnout among employees. Describe three factors to consider when making sure that the changes made become permanently imbedded in the organization's culture. with APA citation x2 please. Thank you

Answer 1

Organization: Hospital

In a hospital the essential systems necessary to facilitate continuous change without compromising quality or causing burnout among employees are;

1.Shaping the organisational culture:
A culture of continuous improvement emerges as
senior leaders commit to quality improvement, model improvement behaviours and coach teams in delivering QI.
In these organisations, staff are valued as individuals, and QI harnesses their individual creativity and ingenuity to problem solve, aligned to the purpose and organisational priorities.

2. Engaging clinical leaders:
This model of improvement leadership requires leaders of all backgrounds and frontline staff to work together in improvement. This approach breaks down barriers between managers and clinicians, so there are no longer distinct clinical and managerial goals, but shared purpose and
methodologies. We see them work together on the system in which clinicians practice – a shared purpose to improve its function, and to deliver better care to patients.

3. Engaging, empowering and enabling staff:
QI brings a deliberate change in the leadership role, which results in engaged, empowered and enabled staff. The leadership behaviours take time to embed, and all staff in the organisation have to practice this approach. This can be counter-intuitive and counter-cultural; leaders need help to give up long-established top-down management habits, and to develop empowering approaches – it happens in steps, not in one single event. QI involves changing long-established practices and learning new skills, which happens incrementally as QI expertise is built over time.

1. CQC, Driving improvement: Case studies from eight NHS trusts, June 2017
2. CQC, The state of health care and adult social care in England 2016/17, October 2017